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Oct 31, 2018

In this episode, hosts Kirsten Richert and Jeff Ikler recommend the counterintuitive strategy of pausing – intentionally slowing down to conduct an internal scan to fully grasp what’s underlying the state of being stuck.  For individuals, Jeff Ikler suggests asking powerful questions, taking personal assessments, and engaging in specific activities as ways to unlock greater understanding. For organizations, Kirsten Richert recommends gathering customer and staff input through observations, interviews, questionnaires.